FAQ
Frequently Asked Questions
How long until my order ships?
Every item is made-to-order just for you! Please allow 2–5 business days for production, plus 3–7 business days for US shipping. Need it faster? Choose Express (1–2 days) at checkout. You'll get a tracking link by email as soon as it ships.How much is shipping?
Standard US shipping is $4.99 — and FREE on orders over $50! 🎉 Express shipping is available for $15. Add a second item to hit free shipping and treat yourself (or your pet). 🐾Do you ship internationally?
Not yet — we currently ship within the United States only. International shipping is coming soon! Join our newsletter to be the first to know when we ship to your country. 🌍Can I personalize my order?
Many designs can be customized! If a product offers personalization, you'll see the option on the product page. For special requests, just reach out — we love creating custom pieces.What are your products made of? We use high-quality apparel, premium print materials, and durable keepsakes chosen specifically for comfort and longevity. Details are listed on each product page.
Do you offer memorial and sympathy gifts? Yes. Our Memorial & Sympathy collection is created with love to honor beloved companions.
What if my item arrives damaged? We're so sorry! Send us a photo within 14 days of delivery and we'll make it right with a replacement or refund.
How do I contact you? Email us at thebluegreenumbrella@gmail.com — we're happy to help.